Privacy policy

Privacy Policy

Last Updated: December 25, 2025

This Privacy Policy describes how Donrams.com, operated by Medianext Ad Limited, collects, uses, and discloses your Personal Information when you visit or make a purchase from our website. For any questions, contact us at support@donrams.com.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and Site interaction.

Purpose of collection: To load the Site accurately and perform analytics to optimize our Site.

Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our processor, Shopify.

Order Information

Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: To provide products or services, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for risk or fraud, and provide information or advertising based on your preferences.

Source of collection: Collected from you.

Disclosure for a business purpose: Shared with our processor, Shopify.

Customer Support Information

Examples of Personal Information collected: Name, contact details (e.g., email address, phone number), order information, and details provided in your inquiry.

Purpose of collection: To provide customer support.

Source of collection: Collected from you.

Disclosure for a business purpose: Shared with our processor, Shopify.

2. Minors

The Site is not intended for individuals under 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information, please contact us at support@donrams.com to request deletion.

3. Sharing Personal Information

We share your Personal Information with service providers to provide our services and fulfill contracts with you. For example:

  • We use Shopify to power our online store. See Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with laws, respond to subpoenas, search warrants, or other lawful requests, or protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. For example:

For more information on targeted advertising, visit the Network Advertising Initiative’s page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via:

5. Using Personal Information

We use your Personal Information to provide services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated on new products, services, and offers.

6. Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases per the General Data Protection Regulation (GDPR):

  • Your consent
  • Performance of the contract between you and the Site
  • Compliance with legal obligations
  • Protection of your vital interests
  • Public interest tasks
  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

7. Retention

We retain your Personal Information for our records unless you request erasure. See the “Your Rights” section for more information on your right of erasure.

8. Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making that significantly affects you. We do not engage in such automated decision-making with legal or significant effects. Our processor, Shopify, uses limited automated decision-making for fraud prevention, including:

  • Temporary denylist of IP addresses for repeated failed transactions (persists for a few hours).
  • Temporary denylist of credit cards linked to denylisted IP addresses (persists for a few days).

9. Your Rights

GDPR

If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us at support@donrams.com. Your Personal Information is initially processed in Ireland and may be transferred to Canada and the United States. See Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information (also known as the “Right to Know”). To exercise these rights, or to designate an authorized agent to submit requests on your behalf, contact us at support@donrams.com.

10. Cookies

A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media/content cookies to enhance your browsing experience by remembering actions and preferences. Cookies also provide analytics on Site usage.

Cookies Necessary for the Functioning of the Store

  • _ab: Used for admin access.
  • _secure_session_id: Used for storefront navigation.
  • cart: Used for shopping cart.
  • cart_sig: Used for checkout.
  • cart_ts: Used for checkout.
  • checkout_token: Used for checkout.
  • secret: Used for checkout.
  • secure_customer_sig: Used for customer login.
  • storefront_digest: Used for customer login.
  • _shopify_u: Used to update customer account information.

Reporting and Analytics Cookies

  • _tracking_consent: Tracks preferences.
  • _landing_page: Tracks landing pages.
  • _orig_referrer: Tracks landing pages.
  • _s: Shopify analytics.
  • _shopify_fs: Shopify analytics.
  • _shopify_s: Shopify analytics.
  • _shopify_sa_p: Shopify analytics for marketing and referrals.
  • _shopify_sa_t: Shopify analytics for marketing and referrals.
  • _shopify_y: Shopify analytics.
  • _y: Shopify analytics.

Session cookies last until you stop browsing, while persistent cookies expire between 30 minutes and two years. You can manage cookies via your browser settings, though blocking cookies may impact Site functionality. For more information, visit www.allaboutcookies.org. To opt out of third-party advertising, follow the instructions in the “Behavioural Advertising” section.

11. Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals due to the lack of industry consensus on their handling.

12. Changes

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Check this page periodically for updates.

13. Contact Us

For more information about our privacy practices, questions, or to make a complaint, contact us:

  • Email: support@donrams.com (Recommended for faster response)
  • Phone: +44 073 8430 2675
  • Address: 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
  • Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)

If you are not satisfied with our response, you may lodge a complaint with the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.

Thank you for choosing Donrams.com. We are committed to protecting your privacy and providing a transparent shopping experience.